FAQ
Have questions about our HMS? Contact us anytime, our team is here to assist you with quick and reliable support.
Features
Is MedPray a hospital or medical service provider?
MedPray is a healthcare software provider. We offer Hospital Management and Teleconsultation software solutions and do not provide medical services.
Can MedPray be used by small clinics?
Yes, MedPray is scalable and suitable for both small clinics and large hospitals.
What modules are included in your HMS?
Our HMS includes modules for OPD, IPD, Billing, Lab, Pharmacy, HR, Appointment, and more.
Is there a way to manage doctor availability and appointments?
Yes, we have a dedicated appointment module to manage doctor schedules and patient bookings.
Does your HMS support teleconsultation?
Yes, our system comes with an inbuilt video consultation feature integrated with patient records.
Integration
Can I integrate the HMS with third-party tools like lab, pharmacy, or insurance systems?
Yes, our HMS supports integrations with various third-party tools through APIs or custom connectors.
Is your system compatible with biometric or RFID devices?
Yes, we offer integration support for biometric devices, RFID, and IoT-based health monitors.
Do you offer integration with accounting software like Tally or QuickBooks?
Yes, we offer integration with popular accounting tools for seamless billing and financial reporting.
Can MedPray integrate with other systems?
Yes, our software supports integration with lab, pharmacy, and accounting tools for smooth operations.
Security
How secure is the patient data within your HMS?
We use AES-256 encryption and follow HIPAA & ISO 27001:2022 standards to ensure top-level data security.
Is email or phone verification required during signup?
Yes, we require email verification for all accounts and offer optional SMS verification for added security.
How is my data kept secure?
Your data is protected with strong encryption and follows strict healthcare security standards. Your privacy is our top priority.
Accessibility
Can I access the system from mobile or tablet devices?
Yes, the system is fully responsive and also available as a mobile app for Android and iOS.
Can your system work offline or in low internet areas?
A limited offline mode is supported for critical features, and full sync resumes once internet is restored.
Customization
Does the HMS support multiple languages?
Yes, the system can be configured to support multiple languages for different users.
Can I customize the look and feel of the HMS?
Yes, branding and theme customization is available based on your clinic or hospital's preferences.
Support
Is training provided for staff and doctors?
Yes, we provide onboarding training for staff and doctors through live demos and recorded videos.
What kind of support and onboarding do you provide?
We offer friendly onboarding, live demos, and ongoing support to help you and your team get started smoothly.
Pricing
What is the pricing model for your HMS?
We offer both subscription-based and one-time license pricing depending on the scale of your organization.
How much does MedPray’s Teleconsultation software cost?
Our Teleconsultation software is available in affordable monthly and yearly plans. You can choose what suits your clinic or hospital best.
What is the pricing for the Hospital Management System (HMS)?
MedPray HMS offers flexible pricing—monthly or annual. Plans are designed for all sizes, from small clinics to large hospitals.
What features are included in each plan?
Every plan covers essential modules like appointments, billing, patient records, and more. Higher plans offer extra features and integrations.
Are custom plans available for hospitals or clinics?
Absolutely! We can tailor plans to fit your unique needs. Just reach out to our team.
Are there any hidden charges?
No hidden fees—what you see is what you pay. We believe in complete transparency.
Can I choose between annual and monthly billing?
Yes, you can pick monthly or annual billing. Annual plans often come with extra savings.
Will prices go up for existing customers?
No worries! Your pricing stays the same as when you signed up. We value your trust.
Demo & Trial
Do you offer a trial or demo version?
Yes, you can request a free demo by contacting us through the form or scheduling a call.
Is there a free trial after signing up?
Yes, eligible users can start a free trial after signup; contact our sales team if you'd like to enable trial features for your organization.
Is there a free trial or demo available?
Yes! You can request a free demo or trial to explore our system before making any decision.
User Management
Can I register multiple users under one hospital account?
Yes, our system allows admin to create and manage multiple users and roles within a single account.
Are there limits on the number of doctors, staff, or patients?
Our plans are scalable. You can add more users as your practice grows—no worries!
Account & Access
What happens if I forget my login password?
You can easily reset your password using the ‘Forgot Password' option on the login FaqPage.
How do I sign up for MedPray?
You can sign up using the 'Sign up' page with your email or phone number. After registering, you'll receive a verification email to activate your account.
Do I need to provide hospital details during signup?
You can create a personal account with basic details; hospital or clinic details can be added later from account settings or during onboarding.
Can I sign up using Google or single sign-on (SSO)?
Yes, we support social logins and enterprise SSO integrations on request—contact sales to enable SSO for your organization.
Can I cancel my subscription? Will I get a refund?
You can cancel anytime. If you’re not satisfied, we offer easy refunds as per our policy—no hidden terms.
Maintenance & Updates
How often do you update the system?
We release regular updates every month, including security patches and new feature enhancements.
Can't find the answer to your question?
Contact us and we'll get back to you as soon as we can.