FAQ

Have questions about our HMS? Contact us anytime, our team is here to assist you with quick and reliable support.

  • Features

  • Is MedPray a hospital or medical service provider?

    MedPray is a healthcare software provider. We offer Hospital Management and Teleconsultation software solutions and do not provide medical services.

  • Can MedPray be used by small clinics?

    Yes, MedPray is scalable and suitable for both small clinics and large hospitals.

  • What modules are included in your HMS?

    Our HMS includes modules for OPD, IPD, Billing, Lab, Pharmacy, HR, Appointment, and more.

  • Is there a way to manage doctor availability and appointments?

    Yes, we have a dedicated appointment module to manage doctor schedules and patient bookings.

  • Does your HMS support teleconsultation?

    Yes, our system comes with an inbuilt video consultation feature integrated with patient records.

  • Integration

  • Can I integrate the HMS with third-party tools like lab, pharmacy, or insurance systems?

    Yes, our HMS supports integrations with various third-party tools through APIs or custom connectors.

  • Is your system compatible with biometric or RFID devices?

    Yes, we offer integration support for biometric devices, RFID, and IoT-based health monitors.

  • Do you offer integration with accounting software like Tally or QuickBooks?

    Yes, we offer integration with popular accounting tools for seamless billing and financial reporting.

  • Security

  • How secure is the patient data within your HMS?

    We use AES-256 encryption and follow HIPAA & ISO 27001:2022 standards to ensure top-level data security.

  • Is email or phone verification required during signup?

    Yes, we require email verification for all accounts and offer optional SMS verification for added security.

  • Accessibility

  • Can I access the system from mobile or tablet devices?

    Yes, the system is fully responsive and also available as a mobile app for Android and iOS.

  • Can your system work offline or in low internet areas?

    A limited offline mode is supported for critical features, and full sync resumes once internet is restored.

  • Customization

  • Does the HMS support multiple languages?

    Yes, the system can be configured to support multiple languages for different users.

  • Can I customize the look and feel of the HMS?

    Yes, branding and theme customization is available based on your clinic or hospital's preferences.

  • Support

  • Is training provided for staff and doctors?

    Yes, we provide onboarding training for staff and doctors through live demos and recorded videos.

  • Pricing

  • What is the pricing model for your HMS?

    We offer both subscription-based and one-time license pricing depending on the scale of your organization.

  • Demo & Trial

  • Do you offer a trial or demo version?

    Yes, you can request a free demo by contacting us through the form or scheduling a call.

  • Is there a free trial after signing up?

    Yes, eligible users can start a free trial after signup; contact our sales team if you'd like to enable trial features for your organization.

  • User Management

  • Can I register multiple users under one hospital account?

    Yes, our system allows admin to create and manage multiple users and roles within a single account.

  • Account & Access

  • What happens if I forget my login password?

    You can easily reset your password using the ‘Forgot Password' option on the login FaqPage.

  • How do I sign up for MedPray?

    You can sign up using the 'Sign up' page with your email or phone number. After registering, you'll receive a verification email to activate your account.

  • Do I need to provide hospital details during signup?

    You can create a personal account with basic details; hospital or clinic details can be added later from account settings or during onboarding.

  • Can I sign up using Google or single sign-on (SSO)?

    Yes, we support social logins and enterprise SSO integrations on request—contact sales to enable SSO for your organization.

  • Maintenance & Updates

  • How often do you update the system?

    We release regular updates every month, including security patches and new feature enhancements.

Can't find the answer to your question?

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